RETURNS & EXCHANGES
We offer free shipping on returns or exchanges and accept unused products within 10 business days upon receipt of your order. Orders placed between 11/27/14 and 12/31/14 are an exception due to holiday sale promotions, and can be returned/exchanged within 30 business days. Returned products must have it's original packaging, uncut hangtag with barcode, not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage. Additionally please send back the products with a printed copy of your order receipt. Sale items are generally accepted under our standard return policy unless noted otherwise during the checkout process. If a sale item is non-returnable, the shopping cart will display a message that identifies certain products as “final sale items”.
How to return/exchange an order:
1) Email firstname.lastname@example.org with your shipping information and reason for the return/exchange. If your product is defective, please take a picture of the defective product and attach it to your email as reference.
2) We will contact you within 1-2 business days with instructions.
Note: To exchange products, you will need to return your original order and then place a new order online for the products that you would like instead. The exchange process usually takes around 1-2 weeks (depending on shipping times).