We offer "Free Returns & Exchanges" for any unused products within 30 days upon receiving your order. You may initiate your return through our portal above and a prepaid shipping return label will be issued.
Returned products must have their original packaging, uncut hangtag with barcode, and not show any signs of use, wear and tear, marks/scratches, alterations, or any kind of damage. If you are returning products from multiple orders, they must be in separate boxes to ensure proper processing. Additionally please send back the products with a printed copy of your order receipt or packing slip. Please note any shipping fees are not refunded upon receiving the return.
Sale items are generally accepted under our standard return policy unless noted otherwise during the checkout process. If a sale item is non-returnable, the shopping cart will display a message that identifies certain products as “final sale items”. Please note, gift cards are not eligible for returns.
When can I expect my refund?
Once we receive your returned items, a member of our team will inspect the return to ensure there are no signs of use, wear and tear, or damage. Once your return has been successfully processed a refund will be issued. Please note: It can take 5-7 business days for the refund to show on your bank statement. Returns from multiple orders must be sent in separate boxes to ensure accurate processing.
How does Happy Returns work?
We’ve partnered with Happy Returns to allow our customers to make printer-free, package-free, sustainable returns in person at various locations across the U.S.
You can initiate your Happy Return directly through our returns portal by opting to drop off your return at a Happy Returns location. Please note we currently only allow for one-item returns through Happy Returns. If you would like to return multiple items, you will be unable to select our drop-off option.
Happy Returns will email you a QR code and an Express code to provide at your local Happy Returns Bar. Without a code, they will not be able to accept your return, so please be sure to set up the return before heading to Happy Returns and bring your QR code with you.
Can I go to any Happy Returns location?
Yes, you can go to any Happy Returns location.
Locations can be found here: https://locations.happyreturns.com/
What if I can’t find my QR code?
Happy Returns will email you a QR code to show at your local Return Bar. Without a QR code, they will not be able to accept your return, so please be sure to initiate the return online and get a QR code before heading to a Return Bar.
You will have received your QR code in an email. If you cannot locate this email, please contact our support team at email@example.com
When will I receive my refund?
Your refund will be processed 24 hours after dropoff at a Return Bar.