Shipping & Returns

Shipping

Free Ground Shipping for all orders $100 and more (before tax and after discounts). Orders below $100 will be charged $7.95 for ground shipping - only available to US addresses.

Orders can take up to 3-7 business days (does not include holidays and weekends) to be delivered.

Need it sooner? We also offer expedited shipping quoted directly at checkout (excludes Hawaii, Alaska, U.S. Territories and APO/FPO/DPO addresses). Bulk orders over 10+ units do not qualify for expedited shipping, please contact support@loandsons.com should there be any concerns with selecting ground service. Additionally, be sure to add one business day to all expedited shipping estimates, and kindly note we do not ship or process on Saturdays or Sundays.

Easy Returns

We accept unused products within 30 days upon receiving your order and offer "Easy Returns". A prepaid shipping return label will generate after initiating your return. Upon delivery at our facility, a returns fee of $8 will be deducted from your refund to cover shipping and restocking fees. Returned products must have their original packaging, uncut hangtag with barcode, not show any signs of use, wear and tear, marks/scratches, alterations, or any kind of damage. Additionally please send back the products with a printed copy of your order receipt or packing slip.

Easy Exchanges

To exchange item(s), you will need to submit a return to which you will receive an instant exchange voucher code via email (an $8 shipping/restocking fee will be deducted from the voucher amount). This code can be used immediately online to place a new order for the product(s) you would like instead.

Final Sale Items

Sale items are generally accepted under our standard return policy unless noted otherwise during the checkout process. If a sale item is non-returnable, the shopping cart will display a message that identifies certain products as "final sale items".

Warranty

One Year

We offer a free one year warranty, which covers product damages/defects. Not to worry though - if your purchase is beyond the year, we do stand by the quality of our products! Please email us at support@loandsons.com with a few images of your defective product and someone from our CX team will be sure to assist with your purchase. NOTE: Third party purchases are not covered by our warranty, the original Lo & Sons order number and customer information must be provided.

Care Instructions

Spot Clean

If needed, we suggest spot cleaning the bag, but only with a small amount of water (preferably distilled) apply gently with a soft cloth. However, test a small area of the bag first before applying all over to avoid any damage.

Things to Avoid

Make sure not to expose the leather to too much moisture because this will cause damage to the leather. Do not use any kind of oils, polish, or products containing waxes or silicone, as it may damage the leather. Do not use saddle soap, alcohol, varnish, ammonia-based cleaners (i.e. Windex), or bleach as they may cause serious damage or discoloration. And lastly, do not use baby wipes or any other alkaline cleaners as it may damage the finish of the leather.

Contact Us

If you have any other questions, please email support@loandsons.com.