Shipping & Returns

Shipping

Free Ground Shipping - Only available to US addresses. Orders can take up to 3-7 business days (does not include holidays and weekends) to be delivered.

Need it sooner? We also offer expedited shipping quoted directly at checkout (excludes Hawaii, Alaska, U.S. Territories and APO/FPO/DPO addresses). Bulk orders over 10+ units do not qualify for expedited shipping, please contact support@loandsons.com should there be any concerns with selecting ground service. Additionally, be sure to add one business day to all expedited shipping estimates, and kindly note we do not ship or process on Saturdays or Sundays.

Free Returns

We also offer free shipping on returns or exchanges for unused products within 30 days upon receiving your order. Returned products must have their original packaging, uncut hangtag with barcode, not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage. We reserve the right to reject any returned items with personal contents left inside the product as it could indicate signs of use.

Free Exchanges

To exchange products, you will need to return your original order and then place a new order online for the products that you would like instead. Note: The exchange process usually takes around 1-2 weeks (depending on shipping times).

Final Sale Items

Sale items are generally accepted under our standard return policy unless noted otherwise during the checkout process. If a sale item is non-returnable, the shopping cart will display a message that identifies certain products as "final sale items".

Warranty

One Year

We offer a free one year warranty, which covers product damages/defects. Not to worry though - if your purchase is beyond the year, we do stand by the quality of our products! Please email us at support@loandsons.com with a few images of your defective product and someone from our CX team will be sure to assist with your purchase. NOTE: Third party purchases are not covered by our warranty, the original Lo & Sons order number and customer information must be provided.

Care Instructions

Spot Clean

If needed, we suggest spot cleaning the bag, but only with a small amount of water (preferably distilled) apply gently with a soft cloth. However, test a small area of the bag first before applying all over to avoid any damage.

Things To Avoid

Make sure not to expose the leather to too much moisture because this will cause damage to the leather. Do not use any kind of oils, polish, or products containing waxes or silicone, as it may damage the leather. Do not use saddle soap, alcohol, varnish, ammonia-based cleaners (i.e. Windex), or bleach as they may cause serious damage or discoloration. And lastly, do not use baby wipes or any other alkaline cleaners as it may damage the finish of the leather.

Contact Us

If you have any other questions, please email support@loandsons.com.