Extended Returns

Any orders placed between November 20, 2023 and December 24, 2023 will be eligible for return until January 15, 2024 or 30 days after purchase. All other return policies apply. 

Shipping

Free Ground Shipping for all orders $250 and more (before tax and after discounts). Orders below $250 will incur a ground shipping fee (shown at checkout and our shipping page) - only available to US addresses. Orders can take up to 3-10 business days (does not include holidays and weekends) to be delivered. 

Please note: Due to high package volume from our shipping carriers, processing and delivery delays may occur. We are doing our best to get you your order as quickly as we can. If your shipment goes past the expected delivery timeframe of the shipping option you chose, please contact us at support@loandsons.com and we're happy to help!

International Shipping

We have partnered with Passport Shipping to ensure a smooth and reliable international shipping experience. Please allow up to 16 days for your order to be processed, shipped, and received at your specified destination.

To learn more about returns/exchanges, shipping fees, duties/taxes, order updates, full list of countries, please visit our shipping FAQ page.

Returns & Exchanges

We accept returns and exchanges for any unused products within 30 days upon receiving your order. For all orders placed on or after September 14, 2023, a $10 fee per returned item will be deducted from the refunded amount.  The fee is waived for exchanges.  For more detailed instructions on returns and exchanges please see our help page.

Final Sale Items

Sale items are generally accepted under our standard return policy unless noted otherwise during the checkout process. If a sale item is non-returnable, the shopping cart will display a message that identifies certain products as “final sale items.” Purchases made during the warehouse sale are considered final sale items and are not eligible for return, exchange, or price matching.

One Year Warranty

We offer a free one year warranty, which covers product damages/defects. We stand by the quality of all our products so don't worry if your order is beyond the 1 year -- we are still here to help! *Please note, L&S order number and customer information must be provided, third-party purchases are not covered.