FREE RETURNS & EXCHANGES

We offer free exchanges or refunds for returned unused products within 10 business days upon receipt. Returned unused products must not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage. Additionally please send back the products in the original packaging and a printed copy of your order receipt.

How to return/exchange an order:

1) Email support@loandsons.com with your shipping information and reason for the return/exchange. If your product is defective, please take a picture of the defective product and attach it to your email as reference.

2) We will contact you within 1 business day and send you a pre-paid shipping label.

Note: the exchange process usually takes around 2 weeks. If you need anything expedited, or need to make any other special arrangements, please let us know at support@loandsons.com. Our goal is to make your experience as hassle-free as we can.

FREE SHIPPING & HANDLING

We offer free ground shipping for all purchases.  

It takes about 1-2 business day(s) to process each other, then orders shipping via ground will take anywhere from 1-5 business days to be delivered, depending on your address. Orders on the east coast take up to 5 days, and orders on the west coast can arrive as quickly as 1 business day.  

Currently, we do not ship outside of the US and we do not accept orders with PO boxes as the billing and/or billing address. If you need to ship to a PO Box or use a PO Box as a billing address, please email us at support@loandsons.com.  

Note: Sales tax will be charged to all customers purchasing with a shipping address in either California or Virginia.

CONTACT

For any questions or problems regarding your order, please feel free to contact us at support@loandsons.com.

For press inquiries, please email us at press@loandsons.com.

For general questions or messages, please contact us at info@loandsons.com.

FAQ

DO ANY RETAIL STORES CARRY YOUR PRODUCTS?

Currently, we offer our products in only 1-2 select local boutique stores in Chicago and VA. If you are interested in finding out whether we offer our products in a location nearest you, or you're a retailer interested in carrying our products, please email us at support@loandsons.com.

CAN I FIT MY 15" LAPTOP IN YOUR BAGS?

Our Brookline tote and Cambridge mens bag are specifically designed for up to 15" inch laptops. Some thinner and slimmer 15" laptops (e.g., MacBook Pro) fit tightly inside the main compartment of the O.G. bag, but the O.M.G., Savoy, and T.T. bags were designed to fit only 13” laptops.

ARE YOUR BAGS SAFE TO USE IN THE RAIN?

Our bags are made of a high-quality water-resistant nylon. Some of our customers have said their belongings were protected and dry after being caught in the rain--or even in blizzards. That being said, the bags are not 100% waterproof.

IS THE SHOE COMPARTMENT ON THE O.G. AND O.M.G. BAG EASY TO CLEAN?

The interior lining, including the shoe compartment, is also water-resistant nylon, so it is easy to clean.

I NEED TO CARRY MY LAPTOP AND OTHER IMPORTANT VALUABLES, WILL YOUR BAGS BE ABLE TO WITHSTAND A HEAVIER LOAD?

To support a heavier load, we have created a patent-pending internal support strap system that distributes the weight evenly throughout the bag. Even so, to prevent strain on the shoulders and back, we still don't advise packing the bag too full!

WILL YOUR BAGS STAND UP ON THEIR OWN?

The bags were actually *not* designed to stand up on their own. We are always trying to find that right balance between the shape/style and lightness. We decided for the current bags that having a lightweight bag trumped adding weight with padding and heavier materials to ensure the bags would stand up straight.

WILL YOUR BAGS FIT UNDER THE AIRLINE SEAT?

Yes, the bags definitely fit under airline seats, as the bags were designed specifically to be your "personal item" and companion bag to your carry-on suitcase/luggage.

WHY ARE THERE DOUBLE SIDED ZIPPERS ON THE BACK SLEEVE OF YOUR BAGS?

The double-sided zippers allow you to adjust the sleeve to different handle widths of your roller carry-on.

WHY DOES THE FRONT POCKET OF EACH BAG HAVE A METAL ZIPPER AND THE BACK SLEEVE HAS BLACK ZIPPERS?

The back sleeve is meant to slide over the handle of the roller carry-on and the bottom zipper may not always be closed when not over the handle. To prevent you from accidentally using it as a pocket with the bottom zippers open and accidentally dropping an expensive camera or phone, we decided to use different colored zippers as a quick way to tell the difference between the two sides.

WHY IS THERE NO WATER BOTTLE HOLDER ON YOUR BAGS?

Right now our bags do not have a dedicated water bottle holder; however, the water-resistant nylon makes it safe to use the front pocket to hold a water bottle.

DO YOUR BAGS HAVE PEN HOLDERS?

Yes, there is one in the front pocket.

WHY CAN'T I COMPLETE MY ORDER ON THE CHECKOUT PAGE?

Some customers have experienced trouble placing orders using Internet Explorer with anti-virus software turned on, but then they have successfully placed orders simply by using another web browser, such as Firefox or Google Chrome. Please note: we are still working on this Internet Explorer issue, and we appreciate your patience and understanding.