FREE RETURNS & EXCHANGES
We offer free shipping on returns or exchanges for unused products within 10 business days upon receipt of your order. However, for only a limited time only, all orders placed between Nov 28th, 2013 and Dec 31st, 2013 will be offered an extended return policy with 30 business days to return or exchange your order. Returned unused products must not show any sign of use, wear and tear, marks/scratches, alterations, or any kind of damage. Additionally please send back the products in the original packaging and a printed copy of your order receipt.
How to return/exchange an order:
1) Email firstname.lastname@example.org with your shipping information and reason for the return/exchange. If your product is defective, please take a picture of the defective product and attach it to your email as reference.
2) We will contact you within 1-2 business days with instructions.
Note: the exchange process usually takes around 1-2 weeks (depending on shipping times).
We offer free ground shipping for all purchases. But unfortunately we cannot offer expedited shipping on orders.
It takes about 1-2 business day(s) to process and ship out each order, then orders will take anywhere from 2-5 business days to be delivered, depending on your address.
Currently, we do not ship outside of the US and we do not accept orders with PO boxes as the billing and/or shipping address.
For any questions or problems regarding your order, please feel free to contact us at email@example.com.
For press inquiries, please email us at firstname.lastname@example.org.
For general questions or messages, please contact us at email@example.com.
DO ANY RETAIL STORES CARRY YOUR PRODUCTS?
We sell almost all of our products online directly to customers, but if you are interested in finding out whether we offer our products in a location nearest you, or you're a retailer interested in carrying our products, please email us at firstname.lastname@example.org.
WHY CAN'T I COMPLETE MY ORDER ON THE CHECKOUT PAGE?
Some customers have experienced trouble placing orders using Internet Explorer with anti-virus software turned on, but then they have successfully placed orders simply by using another web browser, such as Firefox or Google Chrome.
ARE YOUR BAGS SAFE TO USE IN THE RAIN?
Our nylon bags are made of a water-resistant nylon. Some of our customers have said their belongings were protected and dry after being caught in the rain--or even in blizzards. That being said, the bags are not 100% waterproof.
HOW DO I CLEAN MY BAG?
Our nylon bags are water-resistant and can be cleaned with soap and water. We wouldn't recommend any hard cleaners since discoloration may occur. Our leather camera bags can be cleaned with specific leather cleaning solutions.
I NEED TO CARRY MY LAPTOP AND OTHER IMPORTANT VALUABLES WHEN I TRAVEL OR COMMUTE, WILL YOUR BAGS BE ABLE TO WITHSTAND A HEAVIER LOAD?
To support a heavier load, we have created a patent-pending internal support strap system in our travel bags that distributes the weight evenly throughout. Even so, to prevent strain on the shoulders and back, we still don't advise packing the bag too full!